Regence Footwear  (“Regence Footwear,” “we,” “us” and “our”), Canadian distributor of the Cofra brand (“Regence Footwear-Cofra”), would like to inform you of how we and Cofra use the information we collect when you visit our website. This Privacy Policy describes how your personal information is collected, used, shared and handled when you use our site.

PERSONAL INFORMATION WE COLLECT

When you make a purchas from our online shop, we collect the personal information that you provide to us, such as your name, address and email address.

We also collect personal information that you provide to us when you, for example, complete an online form to send us questions or comments, enter a contest or respond to a survey.

When you browse our shop, we also automatically receive your computer’s internet protocol (IP) address and information about the browser and operating system you are using.

EMAIL MARKETING (IF APPLICABLE):

With your permission, we may send you emails about our store, new products and other updates.

CONSENT

HOW DO WE OBTAIN YOUR CONSENT?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, track an order, return a purchase, send us questions or comments, enter a contest or respond to a survey, we assume that you consent to our collection and use of your information for this purpose only.

If we ask you to provide us with your personal information for any other reason, such as for marketing purposes, we will ask you directly for your express consent and we will give you the opportunity to refuse.

HOW CAN YOU WITHDRAW YOUR CONSENT?

If after giving us your consent, you change your mind and no longer consent to us being able to contact you, collect your information or disclose it, you can notify us by contacting us at info@regence.ca or by mail at:

Regence Footwear-Cofra
655 De l'Argon Street
Québec City, Québec
Canada G2N 2G7.

DISCLOSURE

We may disclose your personal information if required by law or if you violate our General Conditions of Sale and Use.

SHOPIFY

Our shop is hosted by Shopify Inc. They provide us with the online e-commerce platform that enables us to sell you our services and products.

Your data is stored in Shopify’s data storage system and databases and in the general Shopify application. Your data is kept on a secure server protected by a firewall.

PAYMENT:

If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Information relating to your purchase transaction is kept as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted.

All direct payment gateways must comply with PCI-DSS, which is enforced by the PCI Security Standards Council, a group governed by companies such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements enable our shop and our service providers to securely process credit card data.

For more information, please see the Shopify Terms of Service and Privacy policy.

KLAVIYO

Klaviyo is an email marketing platform integrated with Shopify that we use to communicate with our customers. This means that your personal information is also securely disclosed to Klaviyo for the sole purposes of sending you marketing emails and only with your consent.

For more information, see the Klaviyo Privacy Policy .

SERVICES PROVIDED BY THIRD PARTIES

In general, the third party suppliers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

It is important to recall that some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. Therefore, if you decide to complete a transaction that requires the services of a third party provider, your information may then be subject to the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information that was used to complete the transaction could be disclosed under the laws of the United States, including the USA PATRIOT Act.

Once you leave our shop website or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or by our website’s General Conditions of Sale and Use.

LINKS:

You may have to leave our website by clicking on certain links on our site. We take no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or inappropriately destroyed.

If you provide us with your credit card information, it will be encrypted using the SSL protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and apply additional standards generally accepted by the industry.

COOKIES

Effective Date: 16-Oct-2024
Last Updated: 16-Oct-2024

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AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any person of minor age in your care to use this website.

MODIFICATIONS TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances we disclose it if there is reason to do so.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION:

If you wish to access, correct, change or delete any personal information that we have about you, make a complaint, or simply request more information, contact our Privacy Compliance Officer at info@regence.ca or by mail at:

Privacy Officer:

Alexandre Bergeron, CEO
Chaussures Régence
655, rue de l'Argon
Québec (Québec)
Canada G2N 2G7
1 888 412-2866
info@regence.ca